Luma Health
AI-onlyPatient Access#20 in landscapeOperational AI for Patient Access & Intake
Luma Health provides conversational AI agents, web chat, intake forms, referrals, eligibility checks, scheduling, reminders, payments, and EHR integrations. Trusted by 1,000+ healthcare organizations. Broad patient-access automation with capabilities applicable to behavioral health intake workflows.
Company Info
Pricing
Not publicly disclosed; enterprise pricing.
Proof Points & Claims
- Trusted by 1,000+ healthcare organizations
- 61-day average reduction in time to care
- 2–3 hours saved on manual calls daily
- 47% average revenue increase
Services & Channels
Voice
Web Chat
SMS
Insurance Verification
Scheduling
Outbound Follow-up
Integrations
EpicCernerAthenahealtheClinicalWorksNextGenGreenway
Delivery Model: AI-only
This vendor operates a fully AI-driven platform. All interactions — voice, chat, SMS — are handled by AI agents without human intermediaries. Escalation paths to the facility's own staff are typically available for edge cases.
Competitive Context
Broad patient-access automation; less tailored to addiction admissions than Further/RVK/IntakeIQ