Hyro
AI-onlyPatient Access#19 in landscapeEnterprise Healthcare AI Contact Center
Hyro provides omnichannel AI assistants for enterprise healthcare systems with call deflection, scheduling, physician search, smart routing, Rx, and outbound outreach. Integrates with EMRs, CRMs, and telephony systems. Can serve large behavioral health systems needing enterprise-grade AI contact center capabilities.
Company Info
Pricing
Not publicly disclosed; enterprise pricing.
Proof Points & Claims
- AI can resolve/deflect over 85% of incoming calls
- Baptist Health: $1M savings
Notable Customers
Baptist Health
Services & Channels
Voice
Web Chat
SMS
Scheduling
Triage
Outbound Follow-up
Integrations
EpicCernerSalesforceGenesysFive9NICE
Delivery Model: AI-only
This vendor operates a fully AI-driven platform. All interactions — voice, chat, SMS — are handled by AI agents without human intermediaries. Escalation paths to the facility's own staff are typically available for edge cases.
Competitive Context
More enterprise health-system contact center than rehab-specific; useful for large BH systems